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SHIPPING

Can you ship to my address?

Yes, all AleroJasmine items can be shipped worldwide!

How long does it take to receive my order?

Please allow up to 48 hours for your item/s to be shipped out to you. Delivery time to Europe takes 2-4 days and the rest of the world 5-7 days. 

Please note that unfortunately, custom/tax fees (although highly unlikely) are out of our hands and it is therefore would be the customer’s responsibility. 

Refund Eligibility

No order is complete until the customer is totally satisfied!

  • Tracking number for return must be emailed to info@alerojasmine within 14 days of the item/s delivery date.
  • Items must not be altered, or washed.
  • Items must have all tags attached.
  • Items returned without the original security tag, or a damaged security tag, may result may not qualify for a refund.
  • Please Note: Swaps are not issued; the buyer would have to return then repurchase. 
  • However we want all our customers to be as satisfied with AleroJasmine as possible so if you do have an issue with your order please email in, your claims will always be addressed. 

 

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